Online Training 2012

Rookie Recruiter Training Program
Weekly from 14 February to 11 April 2012

All webinar audio will be recorded (no video), so if you cannot attend one or more sessions, you can listen to and download the audio recording and presentation document at any time up to one week after the conclusion of the Program.

The Program includes access to a range of eBooks, training videos and webinar recordings to complement the live material.

All participants completing the program receive a Certificate of Attendance that is recognised by the RCSA (Aus & NZ) as worth 20 points towards gaining or maintaining professional accreditation. Please read the Conditions of Enrolment before purchasing.

PROGRAM SCHEDULE:

Please check the time in your location

Session 1    Tuesday 14 February 11.30am – 2pm AEDST

Content: Program Kick-Off and

Topic: Introduction to the recruitment industry

• The role of recruitment agencies

• Trends in the Australian & NZ labour markets

• The recruitment industry explained

• The role of the recruiter

• The 6 critical success competencies of recruiters

• The recruitment process

• What a Rookie’s first 6 months is like

• Potential career paths for recruiters

• RCSA Code for Professional Conduct

• Top 5 recruitment consultant success principles

Session 2    Tuesday 21 February 11.30am – 2pm AEDST

Content: Review Week 1 and

Topic: Running your desk, managing daily and weekly activities

• How I reduced my hours and increased my results

• The mindset you need to accomplish more in a day

• The role of technology in having a productive day, every day

• How to start the day powerfully and get tough stuff done

• Recognising and avoiding time wasting activities and people

• How to quickly move your mood and energy from ‘down’ to ‘up’

• How to handle interruptions from work colleagues

• Top tips for planning 

• The ’25 point plan’ – how to make KPIs work for you

• Business Development Module 1: your target market

Session 3   Tuesday 28 February 11.30am – 2pm AEDST

Content: Review Week 2 and

Topic: Candidates: sourcing and screening to find the best

• Where, and how, to find good candidates

• Using LinkedIn effectively

• The 6 principles of effective recruitment ad writing

• How to read resumes effectively and quickly

• How to conduct quick and effective phone screening

• How to respectfully say ‘no’ and handle difficult candidates on the phone

• Preparing candidates for their interview with you

• The sobering facts about the accuracy of candidate resumes

• Background checks, confidentiality and privacy law: What you need to know

• Business Development Module 2: How to reach your target market

Session 4    Tuesday 6 March 11.30am – 2pm AEDST

Content: Review Week 3 and

Topic: Interviewing (temp and perm)

• The importance and benefits of effective interviewing

• Your role and responsibilities as an interviewer

• The 3 pillars of an effective interview

• The resume gaps you need to fill in

• How to rapidly build rapport to gain high quality information

• Discovering the two different types of candidate motivation

• Why an interviewer needs to think like a detective

• Behavioural event interviewing – what it is and why you should use it

• The core differences between temp and perm interviews

Session 5    Tuesday 20 March 11.30am – 2pm AEDST

Content: Review Week 4 and

Topic: Reference checking and managing candidate expectations

• The critical mindset for reference checking

• Privacy fundamentals of reference checking

• The questions to ask candidates about their referees

• The value of specific questions

• How to elicit valuable information from a reluctant referee

• The cover-all questions you should ask every referee

• What candidates expect from recruiters

• Feedback to candidates about their resume and interview performance

• Appropriate communication frequency between you and your candidates

• Business Development module 3: Principles of telemarketing success

• Business development module 4: The telemarketing call

Session 6    Tuesday 27 March 11.30am – 2pm  AEDST

Content: Review Week 5 and

Topic: Taking a job (both temp and perm) and ensuring you can fill it

• Preparation prior to taking a job brief

• The most important job-related information you need to know

• How to elicit from your client a competency-based key selection criteria

• Handling implicit and explicit discriminatory requests

• Presenting your recommended recruitment strategy to the client

• When and how to ask for exclusivity on the assignment

• How to ensure the job is both ‘real’ and ‘current’

• Handling client demands for a discount

• How to identify clients that will waste your time and become profit-killers

Session 7    Tuesday 3 April 11.30am – 2pm AEST

Content: Review Week 6 and

Topic: Managing the assignment from job-in to guarantee fulfilled

• Assessing and ranking candidates for your short list

• How to present a short list to ensure all candidates are interviewed

• Coaching your candidates and clients on effective interviewing techniques

• Gaining effective client and candidate feedback on interviews

• The ‘trial close’: Presenting and negotiating offers

• Handling counter-offers

• Ensuring the candidate starts

• Recommended communication during the candidate’s probation period

• Business development module 5: reverse marketing candidates

Session 8   Wednesday 11 April 11.30am – 2pm AEST

(Note: This session is being held on Wednesday)

Content: Review Week 7 and

Topic: Business development and building a personal brand

• Review of all five previous business development modules

• Live networking – where to go and how to build contacts

• What clients REALLY want from a recruiter

• How recruiters make social media work for them

• How to build a strong personal brand

• How to build key accounts

• Recommended resources for ongoing learning

• Summary of the key learnings from the whole program

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