Highly productive workers take more breaks (and other surprises)

I recently finished reading, and enjoying greatly, the memoir Shoe Dog, of Phil Knight,
co-founder and CEO of Nike   (thanks for the recommendation, Peter).

 

I am sure you won’t be surprised to know that Knight worked incredibly
hard, along with many other original and early-days Nike employees, to build a
profitable business. Knight put in many long days, weeks, months and years in
order to help Nike firstly survive then thrive.

 

This is a familiar story contained in the memoirs and speeches of
entrepreneurs the world over; the long hours necessary to make their dream come
true.

 

Although these hours are the necessary ingredient for entrepreneurs, what
about normal employees?   When it’s not your business yet you still care
about doing a   good job and making a contribution to the overall company’s
success; where’s the balance between working hard enough to deliver great
results yet not burn yourself, or your direct reports, out?

 

This is a subject I have become increasingly interested in as I review
my own productivity, both when I was an employee (as a recruiter) and now that
I am running my own business (mostly from my home office, 30 minutes’ drive from
my sole employee, who works from her home).

 

The results of a recent company trail of a
six hour work day in Sweden  have been
so conclusive that the rest of the country’s employers appear to be taking
note;

 

As The Independent  reported
earlier this year:

 

The Svartedalens  
retirement home in Gothenburg, Sweden’s second largest city, conducted an
experiment to determine whether cutting hours improved patient care and boosted
employees’ morale.

 

Nurses who worked  six-hour days  for the past year were found to
be 20 per cent
happier
and had more energy at work and in their spare time. The 68 nurses also
took half as much sick time as those in the control group and were able to do
64 per cent more activities with elderly residents.

 

They were also 2.8
times less likely to take any time off work in a two-week period

 

A
Toyota centre in Gothenburg implemented shorter working hours over a decade
ago, with the company reporting happier staff, a lower turnover rate and an
increase in profits.

 

How did Svartedalens  ensure
that the six hours each work spent at work was productive? Among other things they …

  • Banned
    staff from any form of social media during work hours
  • Reduced
    the number of meetings to the absolute minimum

Unfortunately it appears that in Australia
we appear to be heading in the other direction with a report from November 2014
noting that on average Australian employees are undertaking approximately six
hours per week of unpaid overtime.  

 

Professional services firm EY have taken a
substantial interest in this topic by publishing The EY Australian Productivity Pulse.

 

Here’s what EY reported:

 

The
workers within the Australian workforce who are highly productive (23%) have
much in common. These are people whose skills are well aligned to their jobs,
work in a supportive culture and are valued for their contribution. Money is
not their main motivating factor. They rate satisfaction with the work they do and work/life balance as more
important than salary or bonuses.

 

Contrary
to popular belief, the actual time spent at work has little impact on
productivity.

 

The difference is that highly productive
workers spend less time travelling to work, take longer breaks, and more time
on leisure and recreation  . They also take less than five days of sick leave
per year.

 

This aligns
with my own experience as a recruiter. When I worked in Sydney I commuted by
ferry. My aim was to catch the 6pm ferry each night as there was a 30 minute
wait until the next ferry. This meant leaving the office by 5.45pm as it took
me 10-15 minutes to walk to Circular Quay.

 

By arriving
home by 6.45pm I had time to get to my local pool for a swim, have dinner and
undertake some other form of relaxation before going to sleep.

 

I also was an
active member of a Toastmasters Club which met fortnightly at 6.15pm on a
Tuesday. As a regular participant in speech competitions I was often at another
Toastmasters event or meeting each week.

 

As a keen
SCUBA diver I regularly went diving on a weekend, often going away to my
favourite location, Jervis Bay, for a couple of nights on a live-aboard.

 

I was able to
be highly productivity at work by not working past 6pm and having a full life
of sport and recreation outside of work. Both of these things kept me
physically and mentally fit and fresh.

 

The
recruitment industry is one with a high turnover and burn-out rate. One of the
most important things owners and leaders can do is focus on productivity rather
than hours in the office.

 

Maybe a six
hour work day for recruiters is an attainable goal …… by 2050.

 

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