Rookie Recruiter Training Program

Registrations Close and Session 1 Preparation: 23 February 2026

8 webinar sessions (Tuesdays):

24 February

3 March, 10 March, 17 March, 24 March, 31 March

7 April, 21 April

Session time: 12 noon until 2pm AEDT

Click here to check the time in your location

The Rookie Recruiter Training Program runs across 8 webinar sessions of 2 hours per session.

Each session will include a new topic and a quiz on the previous week's content and assignments. The format is fully interactive with frequent polls and Q&A.

This is a highly cost and time effective live (via webinar) training program for rookies entering the recruitment industry, which is being hosted online from the comfort of your desk, using your computer or any mobile/portable device (ie iPad, tablet, laptop, mobile phone). The program facilitator (Ross Clennett) is seen on webcam throughout each session and each participant interacts via a computer or telephone headset and/or a chat window.

The Program includes a comprehensive workbook for each session, access to a range of eBooks, and webinar recordings to complement the live material.

All participants completing the program receive a Certificate of Attendance that is recognised by the RCSA (Aus & NZ) as worth 20 points towards gaining or maintaining professional accreditation.

Please also read the Terms & Conditions of enrolment and the system/technical requirements

View Program Schedule

View Program Testimonials

Rookie Recruiter Training Program

Upcoming Program:

Upcoming Program commences 24 February 2026 and runs until 21 April 2026.
Limited to a maximum of 40 participants.

To book into this program please click on the link below.

AU$997 + GST per person

Purchase Program

Program Schedule

Session 1: Introduction

Program Kick-Off and Introduction to the Recruitment Industry

The role of recruitment agencies
Trends in the Australian & NZ labour markets
The recruitment industry explained
The role of the recruiter
The 6 critical success competencies of recruiters
Career paths and earning potential for recruiters
RCSA Code for Professional Conduct
Top 5 success principles of recruitment consulting
Why recruitment consulting is a great job and a fulfilling career

Session 2 : Running your desk

Topic: Running your desk, managing daily and weekly activities

The mindset you need to accomplish more in a day
The role of technology in having a productive day, every day
How to start the day powerfully and get tough stuff done
Recognising and avoiding time wasting activities and people
How to quickly move your mood and energy from ‘down’ to ‘up’
How to handle interruptions from work colleagues
The importance of understanding your KPIs
The ’25 point plan’ – how to keep yourself on track each week

Session 3 : Business Development

Session 4 : Taking a job brief

TOPIC: TAKING A JOB AND ENSURING YOU CAN FILL IT

Preparation for taking a job brief
The most important job-related information you need to know
How to elicit from your client a competency-based key selection criteria
Handling implicit and explicit discriminatory requests from clients
The questions you need to ask to understand your client’s culture
Presenting your recommended recruitment strategy to the client
When and how to ask for exclusivity on the assignment
How to ensure the job is both ‘real’ and ‘current’
Handling client demands for a discount
How to identify clients that will waste your time and become profit-killers

Session 4 : Sourcing candidates

TOPIC: SOURCING CANDIDATES: SOURCING AND SCREENING TO FIND THE BEST

Where, and how, to find good candidates
Setting up and using LinkedIn effectively
The 5 principles of effective recruitment ad writing
How to read resumes effectively and quickly
How to conduct quick and effective phone screening
How to respectfully say ‘no’ and handle difficult candidates on the phone
Preparing candidates for their interview with you
The sobering facts about resume accuracy
Background checks, confidentiality and privacy law: What you need to know

Session 6 : Interviewing

TOPIC: INTERVIEWING (TEMP AND PERM)

The importance and benefits of effective interviewing
Your role and responsibilities as an interviewer
The 3 pillars of an effective interview
The resume gaps you need to fill in
How to rapidly build rapport to gain high quality information
Discovering the two different types of candidate motivation
Why an interviewer needs to think, and act, like a detective
Behavioural event interviewing – what it is and why you should use it
Examples of questions to assess competency levels
The core differences between temp and perm interviews

Session 7 : Candidate management

TOPIC: REFERENCE CHECKING AND CANDIDATE MANAGEMENT

The critical mindset for reference checking
Privacy fundamentals of reference checking
The questions to ask candidates about their referees
How to elicit valuable information from a reluctant referee
The cover-all questions you should ask every referee
What candidates expect from recruiters
Feedback to candidates about their resume and interview performance
Appropriate communication frequency with your candidates
The ‘trial close’: Presenting and negotiating offers
Handling counter-offers
Ensuring the candidate starts

Session 8 : Presenting candidates and the path to being a top biller

TOPIC: MANAGING THE ASSIGNMENT FROM JOB-IN TO GUARANTEE FULFILLED

Assessing and ranking candidates for your short list
How to present a short list to ensure all candidates are interviewed
Managing the client’s expectations
Coaching your clients on effective interviewing techniques
Gaining effective client feedback on interviews
Plus overall program summary and the path from a Rookie Recruiter to a Top Biller

Do you have a question about the program?

"I had the pleasure of attending Ross's Rookie Recruiter program. Wow, Ross's passion for recruitment is infectious. He provides great insight into the industry and uses real life examples to explain situations. Ross's communication style was engaging and he delivered thought provoking content.
Ross has really changed my mindset from just achieving results to performing at the highest level. If you ever have to opportunity to work with Ross and be involved in one of his program, grab it with two hands as it is invaluable. Thank you Ross and I look forward to my next course with you. "

Kate Flippence

Healthcare Recruiter

“ I have used Ross to train my staff for a long long time - could it be 20 years? From time to time I’ve jumped in myself to keep myself updated and am always impressed with the quality of coaching. All of my staff speak highly of his training and I can see results in their billings. I highly recommend his training. ”

Erica Westbury

Managing Director, Norwest Recruitment

Ross trained our Rookie Recruiters. They loved the training, and so did I. They are now putting it to good use. The training was not just entertaining and interesting, it was quality content that is easily executed back at your desk. Thanks Ross!

Kerri O’Connor

Director, Saunders Lynn & Company

Rookie Recruiter Training Program

Rookie Recruiter Training Program

Program Schedule

Session 1: Introduction

Session 2 : Running your desk

Session 3 : Business Development

Session 4 : Taking a job brief

Session 4 : Sourcing candidates

Session 6 : Interviewing

Session 7 : Candidate management

Session 8 : Presenting candidates and the path to being a top biller

Do you have a question about the program?

Kate Flippence

Erica Westbury

Kerri O’Connor

About Ross

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