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When I am running my ‘Building a Profitable Desk‘ workshop and it comes around to the discussion of High Pay-Off Activities (or KPIs, if you prefer), I will inevitably have a participant nominate ‘interviews’ as a high pay-off activity. When I disagree, there is often a slight pause and then this look of confusion appears on the…

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  Today marks the 200th issue of InSight, my weekly e-zine. It’s also the 4th anniversary of the first issue of InSight  which means of have been blogging for four years.     Apart from a brief break over Christmas/New Year,each year, InSight has been emailed out to  subscribers every Wednesday morning (or Tuesday afternoon/evening…

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The RCSA delivered another excellent annual conference last week at the Sheraton Mirage in Port Douglas, Queensland. Over 300 attendees were treated to a varied and high quality program which ensured that recruitment agency owners and managers departed Far North Queensland with just as many questions about the future of their respective businesses as they…

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