Posts Tagged ‘customer service’
The six rules of providing candidate feedback
The issue of providing feedback to unsuccessful candidates was highlighted in an article last week on HC online. Greg’s Savage’s blog that I referenced last week also covered this topic. Here’s a few snapshots from those two sources: Michelle Burke (WyckWyre Food Industry HR Systems): Failed applicants always deserve feedback. They put in the…
Read MoreHail the unsung heroes of the recruitment industry: the non-billers
One of the things I am most ashamed of in my whole career is an event from about 15 years ago. The temp accounting team I was leading had set our sights on having 300 weekly temps working. The week we achieved it, I shouted the whole team out for a night of expensive cocktails…
Read MoreThank you recruiters, you’ve done a fantastic job (said me and many others)
My recent defence of the recruitment industry hasn’t been welcomed by all of my readers, including some recruiters (it would appear). I prefer not to have to invest energy in responding to the people having a go at our industry but sometimes a cheap shot can’t be left alone. To redress the…
Read MoreMick Jagger: Customer Service Champion
Earlier this week, The Rolling Stones made a triumphant return to the world stage with the first of their concerts to mark their 50th anniversary. On Sunday 26 November 2012 at London’s O2 Arena, the legendary band, with some help from ex-band mates Mick Taylor and Bill Wyman, along with Mary J. Blige and Jeff Beck,…
Read MoreHow to turn a customer into a DIY enthusiast
Nearly two years ago, I moved from a townhouse complex in the ‘burbs’ to a big block in a sea change town 60 kms out of Melbourne. I went from having no lawn to worrying about a big grassy backyard (snakes? fire? rats? weeds?). As I didn’t possess a lawn mower, I took…
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