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Last week I read with interest, an article on Recruiter Daily about candidate segmentation.   The article details the Customer Relationship Management (CRM) tactics recommended by two consultants who work for a recruitment outsource provider on-site at Ernst & Young, one of the ‘Big 4′ accounting firms.   The article got my attention as providing…

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It was the middle of week four in my new job. I was the third consultant on a three person temp accounting desk team. My Manager Bronwyn, and Michelle, the Senior Consultant, were finishing their weekly working temp calls.     Bronwyn smiles at Michelle and says, ‘Time to call the sleepers!’     I…

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During coaching or mentoring sessions with recruitment company owners and managers, I am often asked for my views on growth strategies. Clients are interested to know whether it is better to grow horizontally (ie add a new discipline or niche) or vertically (ie build greater depth in their current discipline or niche).      …

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How to review your 2009/10 results to provide lessons and opportunities for 2010/11 **     For most recruiters, this is the last week of the ‘old’ Financial Year. The annual fees or billings clock is just about to wind back to $0 and June 2011 seems like an eternity away.     It would…

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Dear past, current and new clients,       As a recruiter and business owner, I have recently reflected upon the many years I have had in the recruitment sector and I believe I owe you an apology.     I have come to the conclusion that we have been guilty of having terms of…

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You might have gathered from last week’s post that I am not so keen on PSAs, especially the ‘panel provider’ variety. So what sort of client am I keen on?     I considered all the clients I had worked very successfully with over the long term, when I was a desk level recruiter and…

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