The Number 1 Trust Builder: Being Present

 

Dr Adam Fraser   was the closing keynote speaker at the RCSA PEARL
Consultant Forum last week and, as usual, he delivered an entirely appropriate
conclusion to a fabulous event.

 

Many within our
industry will have seen Adam on stage and know what a dynamic and effective
presenter he is. I have seen him a few times before but as with all excellent
speakers, the more frequently you hear them speak, the more you want to hear
them again because they provide that wonderfully intoxicating combination of
education, entertainment and motivation.

 

Adam covered a
range of things within the topic of Flow: The Key to High Performance  . I
couldn’t possibly do Adam’s presentation justice in a blog but I did want to
highlight a couple of very powerful things that Adam shared.

 

1.
Multi-tasking is a time-wasting delusion  : Focusing on one task to completion will always be a more productive
way to work than constantly ‘context switching’.  
 
Adam proved this when he asked us to write ‘multitasking disengages my brain’
on a piece of paper and then directly below, write the complete alphabet in
order.  
 
The first time we were asked to complete the exercise we had to switch between
each line ie write ‘m’ (the first letter of ‘multi-tasking’), then ‘a’, then
‘u’ (the second letter of ‘multi-tasking’) then ‘b’ and so on. Then we were
asked to complete the exercise by writing each line fully before writing the
other line. The result was revealing. On average, it took 4 times longer  
to undertake the task the first way compared to the second way.

 

The past few days
have been a classic example of this principle in action. As a Tasmanian cricket
fan, I have been following the progress of my team as they contest the final of
the domestic first class competition (Sheffield Shield).  
 
As the match ebbed and flowed I constantly found myself being drawn back to the
ball-by-ball blog of the final and, as a result, having my momentum interrupted
constantly. The result of this context switching is that it is now 7.17am on a
Wednesday morning as I write this and I am well behind my self-imposed deadline
for completing InSight!

 

Adam asked us the
question: ‘Is your environment helping you focus? If it’s not then make sure
you do everything in your power to change your environment so that it does help
you focus.’

 

Highly effective
people know that multi-tasking is bunk and do everything in their power to ‘be
present’ so that they can complete one task before moving on to the next task.

 

2. Being
present with people builds trust  : Ever had
an experience where the person you were talking to was clearly somewhere else;
not physically but with their attention? It’s not only annoying it’s
disrespectful and it’s a waste of time.  
 
Any communication that occurs in that interaction is devalued by the lack of
focus one person is bringing to that conversation. The opportunity to build
trust is lost. Adam suggested that 50% of the time people are not genuinely
present in their conversations as they are absorbed by some other concern.

 

In the time I have
spent with my five year old son, James, since Adam’s presentation last
Thursday, I have been very conscious of giving him my full attention whenever I
am with him. I have left my phone elsewhere and when James has spoken to me I
have looked him in the eye and given him my full attention. It’s been far more
difficult than I might have thought. I am embarrassed at how easily I am
distracted and not genuinely present with him.

 

The result has been
that, this morning, James completed all the daily preparation-for-school tasks
I asked him to do, without having to ask him a second time. Wow! That’s the
power of being present.

 

As Adam said, ‘Giving
people your undivided attention is a real gift and something they don’t
experience all the time. This undivided attention builds trust and when you
have trust you have the foundation of being a genuine leader of people.’

 

Are you giving your
undivided, uninterrupted attention to both your tasks and your interactions
with people?

 

How much more might
you accomplish and achieve if you did?

 

1 Comment

  1. Aylin Dulagil on 18/07/2013 at 11:07 pm

    Thanks Ross – Love your insights about being present and also about remembering what you've learned. Will definitely take more action sooner.

Leave a Comment





This site uses Akismet to reduce spam. Learn how your comment data is processed.