Posts Tagged ‘clients’
Michael Page in deep snow: A monumental failure of leadership
It’s a month now since the Michael Page ski trip to Mt Buller became very bad news for the company, very quickly. The resulting publicity was a nightmare of epic proportions (just search ‘Michael Page ski weekend’ to see how widely it was covered). As you can read from an anonymous comment on my original blog about this incident (22/07/2016), it…
Read MoreClient loyalty is unpredictable and other tips for stars changing jobs
Fifteen years ago I had just celebrated my ten year anniversary at Recruitment Solutions. I was the General Manager for the Sydney office comprising four divisions; Perm Accounting, Temp Accounting, Sales & Marketing and Business Support. Unfortunately my time at the company was drawing to a close. The new Managing Director and I had a…
Read MoreBeing subservient: demoralising and credibility-destroying
It’s often been said that elite sport is primarily played between the ears. I don’t know what research there is on the topic but for anecdotal evidence, you only have to read Open, Andre Agassi’s entertaining and revealing autobiography in which mid-career coach, Brad Gilbert, played a pivotal role in changing Agassi’s mental approach, relaunching…
Read MoreMonkey Business: Choose YES or NO
Yes, I’m still on about monkeys. Last week’s article ‘Sending resumes to match emailed job specs is a job for a monkey’ drew a very spirited response from readers with a string of public comments on LinkedIn in addition to a steady stream of emails from owners. The common theme was that agency owners…
Read MoreSending resumes to match emailed job specs is a job for a monkey
Have you ever had a job spec emailed to you with an accompanying email message along the lines of ‘can you have a look on your database and send me across any suitable resumes’? I suspect all of us, at some stage in our lives as an agency (or even internal) recruiter, has had this…
Read MoreAgree and sign or stop wasting my time
Way back at the beginning of my recruitment career, in 1989 in London, I was drilled in the importance of verbally confirming with the client the terms of business, followed by a confirmation fax (these were the days before email). If the client did not agree to the terms, then we did not do business…
Read MoreDo your clients really know what you do for them?
The recruitment industry is an easy and constant target for the cynics and critics of our sector. ‘Body shop merchants’, ‘charlatans’ and ‘rip off artists’ are probably some of the more printable labels hung on us. Why does this happen? Unmet or mismanaged customer expectations would be a reasonable summary of the many complaints some…
Read MoreHow fools recruit: ‘I’ll know them when I meet them’
No matter how far we think Australian businesses have come with respect to recruitment and employment practices, there are always plenty of reminders that old habits die hard. One of these old habits is the classic client response to a recruiter who requests a job description; ‘I don’t need a job description, I’ll know them…
Read MoreTwo gems of wisdom to guide your year ahead
I’ve previously alerted you to the excellent blog of Chris Savage, Wrestling Possums, Chris has started the year with a cracking post, Here’s The Best Advice You Will Get All Year in which he relates two pieces of advice he received recently. Here’s the advice: Take more time, cover less ground and be clear what…
Read MoreWhere in the business development process is your consultant underperforming?
The failure of our industry to enhance its reputation will continue for as long as we have a high rate of staff turnover. How seriously can we be taken if (as RCSA data suggests) we struggle with annual staff turnover that is consistently between thirty and fifty per cent? This is a…
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